Service Delivery Standards and Timelines on services at KPLC

KPLC have come up with standards that have clear time lines on their various services:

Quotation after application of Supply

  • requiring meter only – 7 days
  • requiring low voltage extension (metered at 230V) – 14 days
  • requiring medium voltage extension & or transformer (metered at 400V) – 28 days
  • requiring connection at high voltage (metered at 11KV, 33KV, 66KV) – 45 days

Construction period after payment

  • requiring meter only – 3 days
  • requiring low voltage extension (metered at 230V) – 14 days
  • requiring medium voltage extension & or transformer (metered at 400V) – 45 days
  • requiring connection at high voltage (metered at 11KV, 33KV, 66KV) – To be agreed

Reconnection after disconnection

  • reconnection for non-payment – within 24 hours

Account closure and deposit refund

  • disconnection on request for account closure – within 24 hours
  • deposit refund upon closure of account – within 14 days

Unplanned supply Interruption

When:

  • System/ transformer malfunction – up to 8 hours
  • Trees falling on lines – up to 8 hours
  • Fallen pole – up to 10 hours
  • Vandalism – to be agreed

Customer queries

  • Query/ complaint in writing – resolution / response within 7 days
  • Other queries & complaints (walk-ins, emails, phone) – resolution / response within 7 days

Approximate connection cost for low voltage requirements

  • Customers within 600 meters from transformer (single phase) – KES 35, 000
  • Customers within 600 meters from transformer (three phase) – KES 45, 000

**Customers beyond 600 meters will be served through Umeme Pamoja group schemes and should contact their respective Marketing officer / Branch Business Heads.

Book a Bus ticket from your phone & pay by M-Pesa

You can now book a *bus from your mobile phone courtesy of  Safaricom Live (www.safaricom.com).

->From your phone’s browser, go to www.safaricom.com
->Click on Easy Travel
->Click on Bus
->Fill in the required details
->Click on Book; Once the available options have been displayed and you have made your selection
->Complete the booking form
->Follow instructions to complete payment by M-Pesa

*The Bus companies applicable at the moment are:
-Akamba Bus
-Crown Bus
-Busways

(Consider also reading: http://wp.me/pBcbh-4w for Book and Purchase a Bus Ticket on your phone or PC via emanamba.com )


Useful emergency numbers to Kenya Police Stations & Hospitals

*Useful numbers you may want to keep handy and share with friends.

POLICE  CONTACT LINES

POLICE STATIONS

LANDLINE / TELKOM

CELLPHONES

Police Control Room 020 2724154 0721 23399
Police Hq 020 240000 0721 228989
Central 020 222222 0721 337999
Parklands Police 020 742238 /632222 0721-364 999
Gigiri Police Station O20 521 353 0721 363999
Kasarani 020 803366 0721 338999
Spring Valley Police O20 581042 0721 366 999
Pangani Police Station 020 760322 0721 355 999
C.I.D. Headquarters 020 2723090


Embakasi Police Station 020 823155 /823210 0721-359 999
Buru Buru Police Station 020 792900 0721 327 999
Jogoo Road Police 020 557766/557959 0721-245 999
Shauri Moyo Police 020 543711 0721 325 999
Langata Police Post 020 501916 0721-239 999
Central Police Station 020 222222 0721-337 999
Police Control Room 020 2724201,2724154,312223 0721-233 999
Kilimani Police Station 020 722222 0721-368 999
Industrial Area Police 020 541950,2724154 0721-362999
Muthaiga Police 020 762611 0721 356 999
Muthangari Police 020 4441163/441949 0721 369 999
Nairobi Area Police 020 2724154 0721233249
Kileleshwa Police 020 560533 0721 370 999
Riruta Police Station 020 560921 0721-324 999
Kabete Police Station 020 632222 0721-365 999
Ngong Police Station 045-40077 0721-350016
Karen Police Station 020-882538 0721-336 999
Hardy 020 891225 0721 328999
Kamukunji 020 226640 0721 244999
Ruaraka Post 020 802222 0721 357999
Runda 020 513404 0721 367999
Jamhuri 020 565621 0721 372999
Dandora 020 794231 0721 326999
Njiru Nil 0721 231999
Kayole Nil 0721 232999
Kericho 052 202222 0721 358999
Nanyuki 062 30222 0721 329999
Nyeri 061-301628 0721 211999
Naromoru 062-62003 0721 236999
Karatina 061-71222 0721 247999
Maragwa 060-42002 0721 237999
Sagana 060-48002, 46002 0721 335999
Thika 067-30585 0721 238999
Ruiru 067-54260 0721 235999
Juja 067-52176 0721 200999
Githurai Kimbo 067-51187 0721 246999
Kiambu 066-22222 0721 350000
Kikuyu 066-32022 0721 350002
Karuri 066-41222 0721 350004
Kiamumbi NIL 0721 350005
Tigoni 066-73222 0721 350006
Lari 066-74245 0721 350007
Kibichoi NIL 0721 350008
Githunguri 066-65009 0721 350009
Nakuru 051-42222 0721 350011
Naivasha 050-20190 0721 350012
Eldoret 053-62832 0721 350014
Ongata Rongai 045-24112 0721 350015
Ngong 045-40077 0721 350016
Athi River 045-20222 0721 350019
Mtito Andei 0721-320889 0721 350020
Voi 043-2208 0721 350021
Sultan Hamud 020-604139 0721 350022
Othaya 061-52004 0721 350023
Mukurweini 061-60028 0721 350024
Nyando 057-21167 0721 350025
Kisumu 057-40186 0721 350026
Machakos 04420000 0721 350027
Meru 064-31222 0721 350028
Salama 044-322469 0721 350030
Makindu Nil 0721 350031
Isiolo 01652019 0721 350032
Kisii 058-30222 0721 350034
Bondo 057-520472 0721 350035
Malindi 042-20486 0721 350036
Kakamega 056-20222 0721 350037
Kilifi 041-522368 0721 350038
Diani 040-2121 0721 350039
Busia 055-22133 0721 350040
Kitale 041-522368 0721 350041
Kwale 040-4014 0721 350042
Namanga 051-32004 0721 350043
Embu 068-20102 0721 350044
Nyeri 061-301628 0721 211999
Naromoru 062-62003 0721 236999

HOSPITAL CONTACTS

Kenyatta National Hospital Gertrude’s Garden Children’s Hospital
P.O. Box 20723, Nairobi
Fax 254-2-725272
Tel. 254-2-726300-19
P.O. Box  42325 Nairobi
Tel.  020-2726300/19254-2-763474, 763475, 760137, 764097
Fax 254-2-763281,0722829500,0722829501/2
E-mail: gerties@africaonline.co.ke
Nairobi Hospital St. James Hospital
P.O. Box 30026, Nairobi
Tel. 254-2-2722160
Fax 254-2-728003
E-mail: administor@nbihosp.org
Mombasa Road
Tel. 254-2-606060, 605041
Aga-Khan Hospital Seventh Day Adventist Health Services
3rd Parklands Avenue
P.O. Box 30270 Nairobi
Tel. 254-2-746309, 750290, 750185,3740000
P.O. Box 48629 Nairobi
Tel. 254-2-721200, 715181, 721201, 726054
Fax 254-2-718165
E-mail: sdahs@nbnet.co.ke
M.P. Shah Hospital Masaba Hospital
P.O. Box 14497 Nairobi
Tel. 254-2-3742763-7
Fax 254-2-746177
E-mail: mpshosp@form-net.com
Kirichwa Road. Off Ngong Road
P.O. Box 53648 Nairobi
Tel. 254-2-560922, 566885, 566886
Fax 254-2-567728
E-mail: masaba@nbnet.co.ke
Mater Hospital
P.O. Box 30325 Nairobi
Tel. 254-2-531199, 531197, 531019, 531096
Fax 254-2- 534289

*Their efficiency or workability has not been verified by the author of the posting.

Frequently Asked Questions (FAQs) for SmartBus operations, SmartBus Kenya

See the answers to these questions below…smart

 

1. How do I get bus information?

2. What do I need to know when riding the bus?

3. How do I know when there are changes to a route, bus stop, schedule, etc.

4. How do I get an item back that I left on the bus?

5. What is a SmartCard?

6. How do I get a SmartCard?

7. Where do I wait for the bus?


How do I get bus information?

Bus route information can be obtained via this web site at http://www.smartbus-kenya.com, by email at info@smartbus-kenya.com, by telephone at 0752 999 222 (Monday to Friday 8:00am to 6:30pm and Saturdays 8:00am to 3:30pm.)

If you would like more specific information about an individual route, just click on the route number on the system map, or use the “select a route” box and select the appropriate number from the list, then click on the “go” button.

 


What do I need to know when riding the bus?

Arrive at the bus stop several minutes early. Be standing at the stop, ready to board, when the bus arrives.

Have the SmartCard ready. If you do not have a SmartCard, you may buy one from the driver. The minimum amount required is Ksh70. If you have a Smartcard that does not have enough balance, then you can ask the driver to top it up.

Board the bus through the front door. Bring your SmartCard close to the reader, and bring it near (within 3 inches) of the area where it says ‘Flash SmartCard Here’. Once the card is validated, the Unit will say ‘Go Outside’. The turnstile will automatically turn, and let you enter.

Exit the bus through the back door. Again you have to flash the SmartCard on the reader placed at the back door. The reader will deduct the appropriate fare amount from the card and message will flash ‘Go Outside’. The turnstile will automatically turn and let you exit.

Please be aware of the following while on the bus:

  • No smoking.
  • No eating.
  • Service animals are allowed to accompany persons with disabilities; however, the animal must be secured.
  • All radios, cassettes and compact disc players must be used with earphones.

 


How do I know when there are changes to a route, bus stop, schedule, etc.

Changes to bus stops are posted directly at affected stops along the routes.

Permanent route changes are publicized by flyers and/or posters on the buses and on this web site. Temporary changes, or detours, may be put on flyers on the buses (if it is a long term detour).

 


How do I get an item back that I left on the bus?

Please check with Lost and Found the following business day to see if your item has been turned in. Please call up the SmartBus office and ask to be connected to the Lost & Found room.

You will need to provide a detailed description of the item that was lost, when it was lost, the bus route number, direction you were traveling and time you boarded the bus.


What is a SmartCard?

It is a contactless smart technology card designed to make bus travel easier, quicker and safer for both the traveler and the driver. Being credit card size it slips easily into your wallet or purse. It removes the need to use cash by just placing the card near the reader tray on boarding and exiting the bus. The fare cost will be deducted automatically.

 


How do I get a SmartCard?

Go onto the Smartbus and ask the drive to give you a SmartCard. You will have to pay cash for it and the minimum amount is Ksh70. Once you have a SmartCard, you need not buy again. Just give your card to the driver and ask him to top it up for you anytime the balance is too low.


Where do I wait for the bus?

Check the Routes for the names of the bus stops at which the SmartBus will stop.

Easy steps for SmartBus operations, Smartbus Kenya

smartbus

HOW TO OPERATE A SMARTCARD

  • Ask driver for your own Smart Card.
  • Driver will ADD CREDIT on the card for you – give him the exact amount of money you want on your card.
  • To check your card BALANCE – press F1 on the Ticket Terminal.
  • To ADD MORE MONEY – show amount to driver and place in the black box by the driver (exact amount only – no change given). Driver will load the amount on the card.

HOW TO USE THE BUS

  • Flash your card on the Terminal TO ENTER. A green light will flash on the gate, you have to turn the gate and enter within 6 seconds.
  • To EXIT, go to the rear door and flash card on the Ticket Terminal placed there. A green light will flash on the rear gate, you have to turn the gate and exit the bus within 6 seconds.

HOW TO PAY THE FARE

  • The fare amount will be calculated based on where you entered and exited the bus.
  • As you exit the bus, the fare will be deducted from the balance money on your Smartcard.

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