File your complaints / suggestions / compliments to KPLC online

Kenya Power & Lighting Company (KPLC) have re-modeled their website (and hopefully embraced a more efficient & timely response programme).

You can now file your complaints / suggestions / compliments to KPLC by going to:

http://www.kplc.co.ke/index.php?id=75

Alternatively

Email, or call the KPLC Nairobi Call Centre & Branch Business Heads, get their contacts here: http://www.kplc.co.ke/index.php?id=50

See also: An earlier post

Guide on Filling your online HELB Loan Application Form

You will be required to create an account before you can access your Loan Application forms.

Please read the instructions as indicated below before proceeding to filling your application form. Ensure you adhere to the rules. In case of any difficulties, please contact the admin by clicking on Email admin .

The Online loan application process is divide into the following 3 categories.

STAGE 1: APPLICANT DETAILS (Main Tab)

This comprises of three sub categories as elaborated below.

Please fill each section before proceeding to the next item.

a) Step 1 of 3: Applicant:- Personal Details In this section, an applicant is required to fill out there personal information. Items such as Sub-location,Division,location etc should reflect information as per your National Identification Card.

b) Step 2 of 3: Applicant:- Residence Details In this section, an applicant is required to fill out there current place of residence information. Items such as Sub-location,Division,location etc should reflect your current place of residence and not as indicated in your ID Card.

c) Step 3 of 3: Applicant:- University & Loan Details In this section, an applicant is required to fill out there university and loan details.Specify how much loan you require and in case you need bursary this is the section to tick on.

STAGE 2: PARENTS DETAILS (Main Tab) This comprises of four sub categories as elaborated below. Please fill each section before proceeding to the next item.

a) Step 1 of 4: Parents/Guardian details – Parents Marital Status In this section, an applicant is required to fill out there parents marital information. Please specify whether you are an orphan or from a single parent. If either parent is deceased you will be required to provide details of their death certificates and attach certified copies of the same.

b) Step 2 of 4: Parents/Guardian details – Father details. This section is mandatory, if your father is alive. If you specify on the option NOT ALIVE, you wont be required to fill the details of your father.

c) Step 3 of 4: Parents/Guardian details – Mother details. This section is mandatory, if your Mother is alive. If you specify on the option NOT ALIVE, you wont be required to fill the details of your Mother.

d) Step 4 of 4: Parents/Guardian details – Family Expense Details In this section, an applicant is required to fill out there family expense details.This includes items such as food,clothing,rent etc. Please enter numeric values only without special characters or commas e.g. 5000 not 5,000.

STAGE 3: EDUCATION DETAILS (Main Tab)

This section has no sub categories. You will only fill your education details on the form capturing Primary, Secondary and any other enrollment after that.

***I tried it and got a database error, the profile could not be viewed and one could not move to the next section as provided for in the instructions. I have emailed the Admin waiting for response.

Service Delivery Standards and Timelines on services at KPLC

KPLC have come up with standards that have clear time lines on their various services:

Quotation after application of Supply

  • requiring meter only – 7 days
  • requiring low voltage extension (metered at 230V) – 14 days
  • requiring medium voltage extension & or transformer (metered at 400V) – 28 days
  • requiring connection at high voltage (metered at 11KV, 33KV, 66KV) – 45 days

Construction period after payment

  • requiring meter only – 3 days
  • requiring low voltage extension (metered at 230V) – 14 days
  • requiring medium voltage extension & or transformer (metered at 400V) – 45 days
  • requiring connection at high voltage (metered at 11KV, 33KV, 66KV) – To be agreed

Reconnection after disconnection

  • reconnection for non-payment – within 24 hours

Account closure and deposit refund

  • disconnection on request for account closure – within 24 hours
  • deposit refund upon closure of account – within 14 days

Unplanned supply Interruption

When:

  • System/ transformer malfunction – up to 8 hours
  • Trees falling on lines – up to 8 hours
  • Fallen pole – up to 10 hours
  • Vandalism – to be agreed

Customer queries

  • Query/ complaint in writing – resolution / response within 7 days
  • Other queries & complaints (walk-ins, emails, phone) – resolution / response within 7 days

Approximate connection cost for low voltage requirements

  • Customers within 600 meters from transformer (single phase) – KES 35, 000
  • Customers within 600 meters from transformer (three phase) – KES 45, 000

**Customers beyond 600 meters will be served through Umeme Pamoja group schemes and should contact their respective Marketing officer / Branch Business Heads.

Useful emergency numbers to Kenya Police Stations & Hospitals

*Useful numbers you may want to keep handy and share with friends.

POLICE  CONTACT LINES

POLICE STATIONS

LANDLINE / TELKOM

CELLPHONES

Police Control Room 020 2724154 0721 23399
Police Hq 020 240000 0721 228989
Central 020 222222 0721 337999
Parklands Police 020 742238 /632222 0721-364 999
Gigiri Police Station O20 521 353 0721 363999
Kasarani 020 803366 0721 338999
Spring Valley Police O20 581042 0721 366 999
Pangani Police Station 020 760322 0721 355 999
C.I.D. Headquarters 020 2723090


Embakasi Police Station 020 823155 /823210 0721-359 999
Buru Buru Police Station 020 792900 0721 327 999
Jogoo Road Police 020 557766/557959 0721-245 999
Shauri Moyo Police 020 543711 0721 325 999
Langata Police Post 020 501916 0721-239 999
Central Police Station 020 222222 0721-337 999
Police Control Room 020 2724201,2724154,312223 0721-233 999
Kilimani Police Station 020 722222 0721-368 999
Industrial Area Police 020 541950,2724154 0721-362999
Muthaiga Police 020 762611 0721 356 999
Muthangari Police 020 4441163/441949 0721 369 999
Nairobi Area Police 020 2724154 0721233249
Kileleshwa Police 020 560533 0721 370 999
Riruta Police Station 020 560921 0721-324 999
Kabete Police Station 020 632222 0721-365 999
Ngong Police Station 045-40077 0721-350016
Karen Police Station 020-882538 0721-336 999
Hardy 020 891225 0721 328999
Kamukunji 020 226640 0721 244999
Ruaraka Post 020 802222 0721 357999
Runda 020 513404 0721 367999
Jamhuri 020 565621 0721 372999
Dandora 020 794231 0721 326999
Njiru Nil 0721 231999
Kayole Nil 0721 232999
Kericho 052 202222 0721 358999
Nanyuki 062 30222 0721 329999
Nyeri 061-301628 0721 211999
Naromoru 062-62003 0721 236999
Karatina 061-71222 0721 247999
Maragwa 060-42002 0721 237999
Sagana 060-48002, 46002 0721 335999
Thika 067-30585 0721 238999
Ruiru 067-54260 0721 235999
Juja 067-52176 0721 200999
Githurai Kimbo 067-51187 0721 246999
Kiambu 066-22222 0721 350000
Kikuyu 066-32022 0721 350002
Karuri 066-41222 0721 350004
Kiamumbi NIL 0721 350005
Tigoni 066-73222 0721 350006
Lari 066-74245 0721 350007
Kibichoi NIL 0721 350008
Githunguri 066-65009 0721 350009
Nakuru 051-42222 0721 350011
Naivasha 050-20190 0721 350012
Eldoret 053-62832 0721 350014
Ongata Rongai 045-24112 0721 350015
Ngong 045-40077 0721 350016
Athi River 045-20222 0721 350019
Mtito Andei 0721-320889 0721 350020
Voi 043-2208 0721 350021
Sultan Hamud 020-604139 0721 350022
Othaya 061-52004 0721 350023
Mukurweini 061-60028 0721 350024
Nyando 057-21167 0721 350025
Kisumu 057-40186 0721 350026
Machakos 04420000 0721 350027
Meru 064-31222 0721 350028
Salama 044-322469 0721 350030
Makindu Nil 0721 350031
Isiolo 01652019 0721 350032
Kisii 058-30222 0721 350034
Bondo 057-520472 0721 350035
Malindi 042-20486 0721 350036
Kakamega 056-20222 0721 350037
Kilifi 041-522368 0721 350038
Diani 040-2121 0721 350039
Busia 055-22133 0721 350040
Kitale 041-522368 0721 350041
Kwale 040-4014 0721 350042
Namanga 051-32004 0721 350043
Embu 068-20102 0721 350044
Nyeri 061-301628 0721 211999
Naromoru 062-62003 0721 236999

HOSPITAL CONTACTS

Kenyatta National Hospital Gertrude’s Garden Children’s Hospital
P.O. Box 20723, Nairobi
Fax 254-2-725272
Tel. 254-2-726300-19
P.O. Box  42325 Nairobi
Tel.  020-2726300/19254-2-763474, 763475, 760137, 764097
Fax 254-2-763281,0722829500,0722829501/2
E-mail: gerties@africaonline.co.ke
Nairobi Hospital St. James Hospital
P.O. Box 30026, Nairobi
Tel. 254-2-2722160
Fax 254-2-728003
E-mail: administor@nbihosp.org
Mombasa Road
Tel. 254-2-606060, 605041
Aga-Khan Hospital Seventh Day Adventist Health Services
3rd Parklands Avenue
P.O. Box 30270 Nairobi
Tel. 254-2-746309, 750290, 750185,3740000
P.O. Box 48629 Nairobi
Tel. 254-2-721200, 715181, 721201, 726054
Fax 254-2-718165
E-mail: sdahs@nbnet.co.ke
M.P. Shah Hospital Masaba Hospital
P.O. Box 14497 Nairobi
Tel. 254-2-3742763-7
Fax 254-2-746177
E-mail: mpshosp@form-net.com
Kirichwa Road. Off Ngong Road
P.O. Box 53648 Nairobi
Tel. 254-2-560922, 566885, 566886
Fax 254-2-567728
E-mail: masaba@nbnet.co.ke
Mater Hospital
P.O. Box 30325 Nairobi
Tel. 254-2-531199, 531197, 531019, 531096
Fax 254-2- 534289

*Their efficiency or workability has not been verified by the author of the posting.

New PIN Taxpayer Registration, Kenya Revenue Authority

Requirements for Taxpayer Registration

  • Resident Individuals : National Identification Number
  • Non – Resident Individuals: Alien Registration Number
  • Companies and Partnerships: Certificate of Registration Number

Now go to: https://mapato1.kra.go.ke/itms/

Go to the New Taxpayer link and start the process.
Upon successful completion of the form with the correct Taxpayer Registration details, the system will allocate the ‘PIN’, ‘Password’ and ‘Security Stamp’. These will be sent to you through the e-mail address you have provided above.

  • PIN – Taxpayer Personal Identification Number
  • Password – your secret access number to use the system
  • Security Stamp – your secure number generated by the system.

Luckily a step-by-step guide is available online, download it here.

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